DAY6 is facing backlash after fans were denied entry to their recent 4th fan meeting due to an overly strict identity verification process. Fans took to social media complaining about being blocked despite holding valid tickets. The controversy quickly gained traction online.
JYP Entertainment responded with a formal apology addressing the mishandling of fans’ personal information and offered full refunds for tickets that were not checked at the venue.
“We sincerely apologize for the fans who suffered from the excessive identity verification process upon entering the fan meeting. We will inform the fans who suffered damages of the refund procedure as follows.”
— JYP Entertainment
JYP clarified that refunds are available from July 23 to July 27 for original ticket holders who were denied entry during Week 1 (sessions 1-3). Refunds cover the full ticket price including shipping. However, tickets that were already checked or transferred on-site are not eligible.
“[Refund Target] Audience members who purchased tickets for the fan meeting week 1 (sessions 1-3) but were restricted from entering due to excessive on-site verification procedures despite being the original ticket purchaser.”
— JYP Entertainment
Despite the apology, netizens remain unsatisfied. Fans argued a simple ticket refund is insufficient compensation, pointing out additional costs like transportation and hotel fees were not addressed.
Comments online included:
- “Just the ticket refund?”
- “They’re trying to cover this up by just refunding the tickets.”
- “You need to repay for the psychological damage people have suffered…”
- “How will you compensate the people who entered the concert late?”
The incident escalated when police became involved after fans were denied entry, fueling more outrage in the K-pop community.
JYP is currently monitoring the situation but has yet to announce further measures beyond the refund offer. Fans continue to demand better handling and compensation.
